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On-call

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Also called Duty rotation, incident coverage

What is On-call?

Being the designated person or team member who responds to production problems during a specific time window, often outside normal working hours.

On-call coverage means someone is responsible for reacting to alerts, outages, or urgent requests. The goal is to keep the service healthy and make sure someone is available when things break.

How it relates to Orbit

Orbit’s phone app lets you watch the queue and approve or cancel a prompt away from your desk. See Orbit on Your Phone for details.

When you would use it

You use on-call when a system must be watched continuously and rapid human response matters.

Common operations

  • Responding to alerts
  • Handling urgent outages
  • Escalating incidents

Related terms

Where this is taught

No learning path uses this term yet. Browse the Learning Atlas for guided sequences through related ideas.