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War room

← All terms · Software culture & jargon

Also called Incident command, crisis room

An emergency coordination space where the relevant people gather quickly to diagnose and fix a major production problem.

What it is

A war room is a temporary, high-focus response setup. Engineers, support, and sometimes leadership work together in one place or channel to share updates, assign actions, and restore service.

When you would use it

You use a war room when an incident is serious enough that normal handoffs are too slow.

Common operations

  • Coordinating a live outage response
  • Sharing status across teams
  • Tracking urgent decisions

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